Contact Aitoyplay

We are here to help with products, orders, shipping, returns, and private shopping questions. Customer conversations are handled respectfully and confidentially.

Email Support

Email support@aitoyplay.com. We aim to respond within two business days.

For Faster Help

  • Include your order number for an existing order.
  • For a damaged, defective, incorrect, or missing item, include clear photos or a short video when applicable.
  • Do not include full payment card details or passwords.

Customer Service Mailing Address

30 N Gould St Unit 176
Sheridan, WY 82801
United States

This address is for business correspondence and approved returns only. Please contact support and receive written authorization before mailing a return.

Company Information

Huanke Chuangyue E-commerce Limited
寰科創悅電子商務有限公司

  • Company number: 80931439
  • Registered office: Unit 05, 12/F, The Cloud, No. 111 Tung Chau Street, Tai Kok Tsui, Hong Kong

Contact Support

You may also use the WhatsApp button on the website for private pre-purchase questions. For order or refund matters, email is recommended so the request can be documented.