Shipping Information

We know privacy and predictability matter. Aitoyplay ships adult wellness orders in plain outer packaging with no sensitive product names or adult imagery visible on the parcel.

Order Processing

Orders are generally prepared within 1–3 business days after payment is confirmed. Orders placed on weekends or U.S. holidays begin processing on the next business day. During peak periods, processing may take slightly longer.

Estimated Delivery

Most orders to eligible U.S. street addresses are estimated to arrive within 7–15 business days after dispatch. Delivery estimates are not guarantees and may be affected by product availability, destination, carrier delays, severe weather, or other circumstances outside our control.

Shipping Area & Costs

Free standard shipping is available for eligible street addresses in the 48 contiguous U.S. states and Washington, D.C.

This service area excludes Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses and P.O. boxes. Delivery to those destinations or address types is not currently confirmed; contact support before ordering.

The shipping method and any applicable charge are shown at checkout before payment. Review your complete address and order total before placing your order.

Tracking

When tracking is available, it will be sent to the email address used at checkout. Tracking may take 2–5 business days to show its first carrier scan. If tracking has not updated for seven business days, contact us for help.

Address Accuracy

Please review the complete shipping address before placing your order. Contact us immediately if you notice an error. We cannot guarantee changes after an order enters fulfillment, and reshipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.

Lost, Delayed, or Damaged Parcels

If a parcel is marked delivered but cannot be found, first check the delivery area, household members, neighbors, and the carrier. For a damaged parcel or a shipment with no tracking movement for seven business days, email us with your order number and supporting photos when applicable.

Other Destinations

International shipping and delivery outside our confirmed U.S. service area are not currently offered through checkout. Contact support@aitoyplay.com with delivery questions before placing an order. Do not assume that the free standard shipping offer applies to other destinations.

Questions

Email support@aitoyplay.com. Please include your order number when contacting us about an existing order.